Contact Us
Questions about a formula, your delivery or an existing order? Get in touch—we're here to help you find the information you need.
Get in Touch
Email: hello@myaurio.com
Telephone: +370 700 66 029
Email is the best way to share order details, photographs or questions about a specific product.
How Can We Help?
Product Questions
Need more information about ingredients, serving sizes, storage or a product's dietary suitability? Tell us which AURIO product you are interested in and what you would like to know.
We can help explain our product information. For advice about a medical condition, medication or whether a supplement is suitable for you, please speak to your doctor or pharmacist.
Orders & Delivery
If you have a question about an order, please include your order number and the email address used at checkout. This helps us identify your purchase and assist you more quickly.
Need to correct a delivery address or request an order change? Contact us as soon as possible. We will check whether the order can still be updated before dispatch.
Returns & Quality Concerns
To arrange a return or report an issue, email hello@myaurio.com with your order number and the product concerned.
If your product arrived damaged or you have a quality concern, a description, photographs and the batch number, where available, will help us investigate. Please do not send products back without first checking the return instructions in our Return Policy.
Retail & Business Enquiries
Interested in stocking AURIO or discussing a business opportunity? Email us with your company name, website, country and a short introduction to your proposal.
Privacy Questions
For questions about your personal data or to exercise your data protection rights, email hello@myaurio.com. Please describe your request so we can direct it appropriately.
Send Us a Message
Use the form below to tell us how we can help. Include the relevant product name or order number where applicable.
Form fields
- Name*
- Email address*
- Topic* — Product question / Order & delivery / Return or quality concern / Business enquiry / Privacy request / Other
- Order number — optional
- Message*
Required fields
Privacy notice below the form:
We will use the information you provide to respond to your enquiry and handle any related request. Please read our Privacy Policy for more information. Sending a message does not subscribe you to marketing emails.
Submit button: Send Message
Success message: Thank you for contacting AURIO. Your message has been received. Our team will reply by email.
Please do not include payment card details, passwords or sensitive medical information in your message.
Company Information
The MyAurio online store is operated by:
Norio, UAB
Company registration number: 306949622
Registered address: J. Jasinskio g. 7-13A, LT-01112 Vilnius, Lithuania
Email: hello@myaurio.com
Telephone: +370 700 66 029
Registered with the Lithuanian State Food and Veterinary Service (VMVT), registration certificate number: 130023139.
The address above is our registered company address. For product returns, please follow the instructions in our Return Policy or contact us to confirm the appropriate return destination.
Looking for a Quick Answer?
You may find the information you need on these pages:
- Frequently Asked Questions — our brand, formulas and product use;
- Shipping & Delivery — destinations, delivery options, rates and estimates;
- Return Policy — withdrawal, returns, refunds and quality concerns;
- Terms & Conditions — purchase and payment terms;
- Privacy Policy — how we handle your personal information.
Still need help? Email hello@myaurio.com.
