Return Policy

Last updated: July 30, 2026

At Aurio, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Eligibility for Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

Unopened and in their original packaging
Unused and in the same condition as received
Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

Opened or used supplements
Items purchased on sale or with a discount code (unless faulty)
Gift cards

3. How to Initiate a Return

To start a return, please contact us at support@aurio.com with your order number and reason for return. We will provide you with return instructions within 1–2 business days.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

5. Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately with photos of the item. We will arrange a replacement or full refund at no additional cost to you.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service for your return.

7. Contact

For any questions about returns, please contact us.