Terms of Service

Last updated: 27 August 2026

These Terms of Service govern the use of myaurio.com and the purchase of products available through the website.

The website and AURIO online store are operated by:

Norio, UAB
Company registration number: 306949622
VAT number: LT100017343110
Registered office: J. Jasinskio g. 7-13A, LT-01112 Vilnius, Lithuania
Email: hello@myaurio.com

Norio, UAB is referred to in these Terms as “AURIO”, “we”, “us”, “our” or the “Seller”.

By accessing myaurio.com, creating an account or placing an order, you agree to these Terms of Service, our Privacy Policy and our Return and Refund Policy. If you do not agree with these terms, you must not use the website or place an order.

1. General provisions

These Terms constitute a legally binding agreement between the Seller and the person using the website or purchasing products from it, referred to as the “Customer”, “Buyer” or “you”.

You may purchase products from myaurio.com if you:

• Are at least 18 years old and legally capable of entering into a binding agreement;

• Are acting with the permission and under the supervision of a parent or legal guardian where permitted by applicable law; or

• Are placing an order on behalf of a legal entity and are authorised to represent that entity.

You are responsible for ensuring that the purchase and use of our products are permitted in the country to which the products are ordered.

These Terms apply to consumers. If you purchase products for business or professional purposes, mandatory consumer protection rights may not apply to your purchase.

2. Use of the website

You agree to use myaurio.com only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes;

• Provide false, inaccurate or misleading information;

• Attempt to gain unauthorised access to the website, customer accounts or related systems;

• Introduce viruses, malicious code or other harmful technology;

• Interfere with the operation or security of the website;

• Copy, reproduce or commercially exploit website content without our written permission;

• Use automated systems to collect information from the website without our permission;

• Place orders for unauthorised resale or other abusive commercial purposes.

We may suspend or restrict access to the website if we reasonably believe that these Terms have been breached or that the website is being used fraudulently or unlawfully.

3. Customer accounts

You may be able to place an order as a guest or by creating a customer account.

When creating an account or placing an order, you must provide complete, accurate and current information. You are responsible for keeping your account details and password confidential.

Please contact us immediately at hello@myaurio.com if you believe that your account has been accessed or used without your permission.

We are not responsible for losses caused by unauthorised account use where you failed to take reasonable steps to protect your login details.

4. Products and product information

We make reasonable efforts to ensure that product descriptions, ingredients, quantities, images, prices and other information displayed on myaurio.com are accurate.

However:

• Product colours and appearance may vary slightly depending on your device and screen settings;

• Product packaging may be updated or changed without prior notice;

• Minor differences between website images and delivered packaging may occur;

• Manufacturers may update product formulations, provided that the product remains legally compliant and materially corresponds to its description.

Before using a product, always read its label, ingredients, directions, recommended daily dose, warnings and storage instructions.

If information on the physical product label differs from the information presented on the website, contact us before using the product.

All products are subject to availability. Displaying a product on the website does not guarantee that it is in stock or available for delivery to your location.

5. Food supplements and health information

AURIO products are food supplements and are not medicinal products.

Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose stated on the product label.

Information published on myaurio.com is provided for general informational purposes only. It is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or health condition.

Consult a qualified healthcare professional before using a food supplement if you:

• Are pregnant or breastfeeding;

• Have a medical condition;

• Are taking medication;

• Are under medical supervision;

• Are sensitive or allergic to any ingredient;

• Are unsure whether a product is suitable for you.

Stop using the product and seek appropriate medical advice if you experience an adverse reaction.

You are responsible for checking the product ingredients and determining whether the product is suitable for your individual circumstances. Nothing in these Terms limits liability that cannot legally be limited.

6. Prices and taxes

Prices are displayed on myaurio.com in the currency selected or shown during checkout.

Unless stated otherwise, prices include applicable value-added tax or other sales taxes where required by law. Delivery charges and any other applicable costs are shown separately before you complete the order.

The final price payable is displayed at checkout before payment is submitted.

We may change product prices at any time. Price changes do not affect orders that have already been accepted by us.

If a product is displayed with an obvious pricing or technical error, we may cancel the affected order and refund any amount paid. Where reasonably possible, we will contact you and allow you to place a new order at the correct price.

For deliveries outside the European Union, the Buyer may be responsible for import duties, customs charges, taxes or administrative fees imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product or delivery price.

7. Placing an order

To place an order, you must:

1. Select the products and quantities you wish to purchase;

2. Add them to your shopping cart;

3. Provide the required billing, contact and delivery information;

4. Select an available delivery method;

5. Select an available payment method;

6. Review the order and total price;

7. Accept these Terms and the applicable policies; and

8. Submit payment and confirm the order.

You may review and correct your order information before submitting it.

After your order is placed, we will send an automated order confirmation to the email address you provided. Please check the order confirmation and contact us immediately if any information is incorrect.

The order confirmation acknowledges that we have received your order. We reserve the right to reject or cancel an order before dispatch for legitimate reasons, including:

• The product is unavailable;

• Payment has not been authorised or completed;

• The delivery address is incomplete or outside the available delivery area;

• We identify a pricing, product information or technical error;

• We reasonably suspect fraud, misuse or unauthorised resale;

• The order breaches applicable law or these Terms.

If we cancel an order after payment has been collected, we will refund the affected amount using the original payment method.

A purchase contract is concluded when we accept the order by confirming that the order has been processed or dispatched.

8. Order limits and resale

Products purchased from myaurio.com are intended primarily for personal use.

We may limit product quantities or reject orders that appear to be intended for unauthorised resale, commercial distribution or other purposes inconsistent with the normal use of the online store.

If you are interested in wholesale or commercial cooperation, please contact us at hello@myaurio.com.

9. Payments

Available payment methods are displayed during checkout.

Payments are made through the Shopify checkout and may be processed by Shopify Payments, Stripe or another payment service provider identified during checkout.

By submitting payment information, you confirm that:

• The payment information is complete and accurate;

• You are authorised to use the selected payment method;

• Sufficient funds or credit are available to complete the transaction.

Payment service providers process payment information according to their own terms and privacy policies. We do not directly store complete payment card details.

An order will normally be processed only after payment has been successfully authorised or received.

We may carry out payment, security and fraud-prevention checks before accepting or dispatching an order.

If payment is declined, reversed, disputed or otherwise unsuccessful, we may suspend or cancel the order.

10. Promotions and discount codes

Promotions and discount codes are subject to the conditions stated with the relevant offer.

Unless expressly stated otherwise:

• Discount codes cannot be exchanged for cash;

• Only one discount code may be used per order;

• Discount codes cannot be applied retrospectively;

• Promotional offers may have an expiry date, product restrictions or minimum purchase requirements;

• Discounts may not apply to delivery charges;

• Promotional products are subject to availability.

We may cancel or refuse a promotion where we reasonably believe it has been used fraudulently, unlawfully or contrary to its stated conditions.

Nothing in this section affects the Buyer’s statutory consumer rights.

11. Delivery

Orders are currently delivered using DPD courier services and, where available, other DPD delivery options displayed during checkout.

Available delivery destinations, methods, prices and estimated delivery times are shown during checkout and may depend on the destination, parcel size and order value.

You are responsible for providing a complete and accurate delivery address, telephone number and email address.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise. Delivery may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, severe weather, public holidays, strikes, transport disruption or force majeure events.

We will inform you if we become aware of a material delay.

The Buyer must cooperate with DPD, respond to delivery notifications and collect the parcel within the period specified by the courier or parcel collection point.

If a parcel is returned to us because:

• The delivery information was incorrect or incomplete;

• The Buyer could not be contacted;

• Delivery was repeatedly refused or unsuccessful; or

• The parcel was not collected on time,

we may deduct reasonable additional delivery or return costs from the refund, where permitted by applicable law.

12. Delivery and transfer of risk

For consumer purchases, the risk of accidental loss or damage generally transfers to you when you or a third party designated by you, other than the carrier, physically receives the products.

This does not apply where you independently commission a carrier that was not offered by us.

Please inspect the parcel after delivery. If the parcel or product appears damaged, contact us as soon as possible at hello@myaurio.com and provide your order number and photographs of the product, parcel and shipping label.

Reporting visible transport damage promptly helps us investigate the issue with the courier but does not remove or reduce your statutory rights.

13. Right of withdrawal and returns

Consumers generally have the right to withdraw from an online purchase within 14 days of receiving the products without providing a reason, subject to exceptions established by applicable law.

To exercise this right, you must inform us by email at hello@myaurio.com within the applicable withdrawal period.

After notifying us, you must return the eligible products within 14 days.

Detailed instructions, return conditions, exclusions and refund information are provided in our Return and Refund Policy, which forms part of these Terms.

The right of withdrawal does not apply to certain products, including sealed products that have been opened after delivery and are unsuitable for return for health protection or hygiene reasons.

For health and safety reasons, opened food supplements cannot normally be returned unless they are faulty, damaged or incorrectly supplied.

When returning an eligible product because you have changed your mind, you are responsible for the direct return shipping costs.

Products must be returned to:

AURIO Returns
GSS Baltic Group
Žuvininkų g. 5
LT-76249 Šiauliai
Lithuania

GSS Baltic Group provides fulfilment and return-handling services and is not the Seller. The Seller remains Norio, UAB.

Do not send a return before contacting us at hello@myaurio.com.

14. Refunds following withdrawal

For an eligible withdrawal, we will refund:

• The price paid for the returned products; and

• The cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from your choice of a delivery method more expensive than our least expensive standard option will not be refunded.

Refunds will be issued using the same payment method used for the original transaction unless you expressly agree otherwise.

We will process the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold the refund until we receive the returned products or you provide evidence that they have been sent, whichever occurs first.

You are responsible only for any reduction in the value of the products caused by handling beyond what is necessary to establish their nature, characteristics and functionality.

15. Faulty, damaged or incorrect products

If a product is faulty, damaged, does not correspond to its description or is different from what you ordered, contact us at hello@myaurio.com.

Please provide:

• Your order number;

• A description of the problem;

• Photographs of the product and packaging, where applicable.

Depending on the circumstances and applicable law, you may be entitled to:

• Replacement of the product;

• An appropriate price reduction;

• Termination of the purchase contract and a refund; or

• Another remedy required by applicable consumer law.

A full refund may not be available where a defect is minor and another proportionate remedy is available under applicable law.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will cover reasonable return costs.

Any expiry date, best-before date or manufacturer’s commercial guarantee shown on a product is additional to, and does not restrict, your mandatory statutory rights.

16. Order cancellations before dispatch

If you wish to cancel or change an order before it has been dispatched, contact us immediately at hello@myaurio.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once fulfilment has started.

If the order has already been dispatched, the applicable return procedure must be followed.

17. Personal information

We process personal data necessary to operate the website, manage customer accounts, process payments, fulfil orders, arrange delivery, handle returns and provide customer service.

Information about how personal data is collected, used, stored and shared is provided in our Privacy Policy.

By placing an order, you acknowledge that we may share necessary information with service providers involved in fulfilling the order, including Shopify, payment processors, Stripe, DPD, fulfilment providers and technology service providers.

Marketing communications will be sent only where permitted by law. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message.

Transactional messages necessary to process an order or provide customer service are not marketing communications.

18. Reviews and user content

Where the website allows you to submit product reviews, comments, photographs or other content, you confirm that:

• The content reflects your genuine experience or opinion;

• You have the right to submit the content;

• The content is not unlawful, misleading, defamatory, discriminatory or offensive;

• The content does not infringe another person’s intellectual property or privacy rights;

• The content does not contain malicious software, advertising or spam.

We may moderate, reject or remove content that breaches these requirements or applicable law.

We will not alter a review in a way that changes its meaning. Where the website identifies a review as verified, this means that we have taken reasonable steps to confirm that the reviewer purchased or used the relevant product.

By submitting content, you grant us a non-exclusive, worldwide and royalty-free licence to display and use that content in connection with our website, products and marketing, subject to applicable law and our Privacy Policy.

19. Intellectual property

All content available on myaurio.com, including the AURIO name, trademarks, logos, product designs, photographs, graphics, videos, text, layout and software, belongs to Norio, UAB or is used under licence.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, license or commercially exploit website content without prior written permission from the relevant rights holder.

20. Third-party services and links

The website may include services, applications or links provided by third parties, including Shopify, Stripe, payment providers, delivery providers and social media platforms.

Third-party services may be governed by separate terms and privacy policies. We are not responsible for the content or operation of independent third-party websites or services, except where liability is imposed on us by applicable law.

The inclusion of a third-party link does not necessarily constitute our endorsement of that third party.

21. Website availability

We aim to keep myaurio.com available and secure, but uninterrupted or error-free operation cannot be guaranteed.

We may temporarily restrict access to the website for maintenance, security updates, technical changes or circumstances outside our reasonable control.

We may update, modify or discontinue parts of the website, provided that this does not affect purchase contracts already concluded or restrict mandatory consumer rights.

22. Limitation of liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Intentional misconduct or gross negligence;

• Defective products where liability cannot legally be excluded;

• Breach of mandatory consumer protection rights; or

• Any other liability that cannot be excluded or limited under applicable law.

To the maximum extent permitted by law, we are not liable for indirect or unforeseeable losses that were not reasonably foreseeable when the purchase contract was concluded.

We are not responsible for losses caused by:

• Incorrect information supplied by the Buyer;

• Use of a product contrary to its label, instructions or warnings;

• Unauthorised modification or misuse of a product;

• Events outside our reasonable control;

• A third-party service provider, except where we remain legally responsible for that provider’s actions.

These limitations do not affect remedies available to consumers under mandatory law.

23. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, war, civil unrest, epidemics, government restrictions, strikes, transport disruption, customs delays, failures of telecommunications or payment systems and similar events.

We will take reasonable steps to minimise the effects of such an event and fulfil our obligations as soon as reasonably possible.

If a delay becomes substantial, you may have the right to cancel the affected order and receive a refund in accordance with applicable law.

24. Amendments to these Terms

We may update these Terms to reflect changes in law, our products, delivery methods, payment methods, website functionality or business practices.

The version published on myaurio.com at the time an order is placed will apply to that order.

Material changes will not apply retrospectively to contracts already concluded unless required by law or expressly agreed with the Buyer.

The latest revision date will be displayed at the top of these Terms.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to apply.

26. Governing law and jurisdiction

These Terms and purchase contracts concluded through myaurio.com are governed by the laws of the Republic of Lithuania.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protection rights provided by the laws of your country of residence.

Disputes may be brought before the competent courts in accordance with applicable consumer protection and jurisdiction rules.

27. Complaints and dispute resolution

If you have a complaint, contact us first so that we can attempt to resolve it:

Norio, UAB
Email: hello@myaurio.com
Registered office: J. Jasinskio g. 7-13A, LT-01112 Vilnius, Lithuania

Please include your order number, contact details, a clear description of the issue and your requested solution.

We will review consumer complaints and respond within the period required by applicable law.

If a consumer dispute cannot be resolved directly, you may contact the Lithuanian State Consumer Rights Protection Authority:

State Consumer Rights Protection Authority
A. Goštauto g. 12
LT-01108 Vilnius
Lithuania
Email: tarnyba@vvtat.lt
Website: https://vvtat.lrv.lt/en/

Consumers residing in another EU or EEA country may also contact their local consumer protection or alternative dispute resolution body.

28. Contact information

Questions about these Terms, an order or our products may be sent to:

Norio, UAB
Trading as AURIO
Company registration number: 306949622
VAT number: LT100017343110
J. Jasinskio g. 7-13A
LT-01112 Vilnius
Lithuania

Email: hello@myaurio.com
Website: myaurio.com