Refund policy

Return and Refund Policy

We hope you are happy with your AURIO products. If you change your mind, you may withdraw from your purchase and return eligible products within 14 days of receiving your order.

How to request a return

To exercise your right of withdrawal, email us at hello@myaurio.com within 14 days of receiving your order.

Please include:

  • Your order number

  • The name of the product you wish to return

  • A clear statement that you wish to withdraw from the purchase

You do not need to provide a reason for returning an eligible product, although your feedback is always appreciated.

After notifying us, you must send the product back within 14 days.

Return conditions

Returned products must:

  • Have been purchased from myaurio.com

  • Be unused and undamaged

  • Include all items and accessories originally supplied

  • Be securely packaged for return

You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functionality. You may be responsible for any reduction in value caused by handling beyond what is necessary for this purpose.

Whenever reasonably possible, please return the product in its original packaging.

Products that cannot be returned

The right of withdrawal does not apply to:

  • Sealed products that have been opened after delivery and are unsuitable for return due to health protection or hygiene reasons

  • Products with a broken or removed protective seal

  • Products that may deteriorate or expire rapidly

  • Personalised or custom-made products

  • Any other products excluded from the right of withdrawal under applicable consumer law

For health and safety reasons, opened food supplements cannot normally be returned unless they are faulty, damaged or incorrectly supplied.

Return shipping

If you return an eligible product because you have changed your mind, you are responsible for the return shipping and packaging costs.

Please use a tracked shipping service and keep the proof of postage until your return has been processed. We cannot take responsibility for returned parcels that are lost or damaged in transit.

Return the products to:

AURIO Returns
GSS Baltic Group
Žuvininkų g. 5
LT-76249 Šiauliai
Lithuania

Please include your full name, order number, address, email address and telephone number inside the parcel.

Do not send a return before contacting us at hello@myaurio.com.

Refunds

Once your return has been received and inspected, we will notify you by email.

For an eligible withdrawal, we will refund:

  • The price paid for the returned products

  • The cost of the least expensive standard delivery method offered for the original order

Any additional delivery costs resulting from your choice of a more expensive delivery method will not be refunded.

The refund will be issued using the same payment method used for the original purchase unless you expressly agree otherwise. We will not charge any refund fees.

Refunds will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we receive the returned products or you provide evidence that they have been sent back, whichever occurs first.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged, faulty or incorrect products

Please inspect your order after delivery. If a product is damaged, faulty or different from what you ordered, contact us as soon as possible at hello@myaurio.com.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product, packaging and shipping label, where applicable

If the claim is accepted, we will arrange an appropriate solution in accordance with applicable consumer law. This may include replacement, a price reduction or a refund. We will cover reasonable return costs for faulty, damaged or incorrectly supplied products.

Your statutory rights regarding defective or non-conforming products are not affected by this policy.

Order cancellations

If you wish to cancel an order before it has been dispatched, contact us immediately at hello@myaurio.com. We will try to stop the shipment, but cancellation cannot be guaranteed once the order has entered the fulfilment process.

If the order has already been dispatched, the standard return procedure will apply.

Contact us

If you have any questions about returns or refunds, contact us at:

Email: hello@myaurio.com
Website: myaurio.com